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Frequently asked questions
We know selling your car can come with a lot of questions—and we’re here to make the process as smooth and transparent as possible. Below, you’ll find answers to some of the most common things people ask us: how it works, what documents you’ll need, how fast you get paid, and more. If you don’t find what you’re looking for, feel free to reach out—we’re happy to help.
FAQs
If you already own your vehicle:
- Valid and current vehicle registration.
- The vehicle’s title.
- Valid ID for each person listed on the vehicle title.
- Manuals, keys, and accessories for the vehicle.
- All owners listed on the title need to be present.
If the vehicle is leased or financed:
- Valid and current vehicle registration.
- Valid ID for each person listed on the vehicle registration.
- We will require a social security number or account number to obtain a 15-day payoff from your lender.
- Manuals, keys, and accessories for the vehicle
- All owners listed on loan/lease need to be present.
If you have any further questions, we are here to help! Please feel free to give us a call and one of our knowledge team members will help. 234.214.8166
No problem! Things come up! Please give us a Call or Send us a Message to request a new date and time.
The CarRight Buying Center team is ready to work with you wherever suits you best! Following the completion of your online evaluation, a CarRight Buying Center team member will contact you to coordinate the scheduling of your inspection.
Upon receiving your CarRight Buying Center offer, our system notifies us, and a team member will promptly contact you to arrange a mutually convenient time for you to bring in your vehicle.
Certainly, your online evaluation is contingent upon a physical inspection. The final value will be determined based on the condition and details observed during your appointment. It’s important to note that, considering market conditions, there’s a possibility that your vehicle may be worth more than initially assessed.
Recognizing that numerous vehicles on the road have been enhanced with aftermarket parts and accessories, certain modifications may impact your vehicle’s value. We suggest arranging an appointment with us to assess and determine the accurate value of your vehicle.
Please feel free to call us at Call or Send us a Message with any questions you might have and we will get back to you in minutes.
Even though our database is updated every hour, sometimes we may miss something. Please feel free to give us a Call or Contact Us we will get back to you very quickly.
No problem. We’ll contact your financial institution during your appointment to secure a 20-day payoff, aiding in the assessment of the outstanding amount. Payment can be made through a credit card or certified check.
Absolutely not. You are under no obligation to sell us your car, even if you have scheduled an appointment with us.
No concealed charges apply! The only potential additional fees include a $15.00 Ohio titling fee, a $15.00 duplicate title fee in case of a lost title, or a 2% fee when opting to use a credit card for amounts exceeding the appraised value of your vehicle.
Upon having the required documents for paperwork completion and a title free and clear of any liens, we will issue a check for you during your appointment as long as it is within business office hours.
The majority of transactions typically require 30 to 60 minutes. Ahead of your appointment, we might reach out to you to gather necessary information, ensuring a streamlined process and minimizing the time you spend with us.
Regrettably, we are unable to provide cash payments. Our practice is to issue corporate checks, which can be deposited or cashed at your bank. This measure is implemented to ensure the safety of both our employees and customers.
